--- title: "Privacy Policy | Eco Plumbing & Heating Solutions" description: "How Eco Plumbing & Heating Solutions Ltd collects, uses and protects your personal data — UK GDPR aligned." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://ecoplumbingandheatingsolutions.co.uk/#organization", "name": "Eco Plumbing & Heating Solutions Ltd", "url": "https://ecoplumbingandheatingsolutions.co.uk/", "logo": "https://ecoplumbingandheatingsolutions.co.uk/favicon.png", "telephone": "+447582870312", "email": "info@ecoplumbingandheatingsolutions.co.uk", "areaServed": "Greater Manchester", "sameAs": [ "https://www.facebook.com/EcoPlumbingandHeatingSolutions/", "https://www.instagram.com/ecoplumbingandheatingsolutions/" ] }, { "@context": "https://schema.org", "@type": "WebSite", "@id": "https://ecoplumbingandheatingsolutions.co.uk/#website", "url": "https://ecoplumbingandheatingsolutions.co.uk/", "name": "Eco Plumbing & Heating Solutions", "publisher": { "@id": "https://ecoplumbingandheatingsolutions.co.uk/#organization" }, "inLanguage": "en-GB" }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "/" }, { "@type": "ListItem", "position": 2, "name": "Privacy Policy", "item": "/privacy-policy" } ] }, { "@context": "https://schema.org", "@type": "Organization", "@id": "https://ecoplumbingandheatingsolutions.co.uk/#organization", "name": "Eco Plumbing & Heating Solutions Ltd", "url": "https://ecoplumbingandheatingsolutions.co.uk/", "logo": "https://ecoplumbingandheatingsolutions.co.uk/favicon.png", "telephone": "+447582870312", "email": "info@ecoplumbingandheatingsolutions.co.uk", "areaServed": "Greater Manchester", "sameAs": [ "https://www.facebook.com/EcoPlumbingandHeatingSolutions/", "https://www.instagram.com/ecoplumbingandheatingsolutions/" ] }, { "@context": "https://schema.org", "@type": "WebSite", "@id": "https://ecoplumbingandheatingsolutions.co.uk/#website", "url": "https://ecoplumbingandheatingsolutions.co.uk/", "name": "Eco Plumbing & Heating Solutions", "publisher": { "@id": "https://ecoplumbingandheatingsolutions.co.uk/#organization" }, "inLanguage": "en-GB" }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "/" }, { "@type": "ListItem", "position": 2, "name": "Privacy Policy", "item": "/privacy-policy" } ] } ] --- Mon–Sat · 8am–6pm [info@ecoplumbingandheatingsolutions.co.uk](mailto:info@ecoplumbingandheatingsolutions.co.uk) Gas Safe registered [07582 870312](tel:+447582870312) [![Eco Plumbing & Heating Solutions](/assets/eco-logo-BE3Tzgb_.png)](/) [Services](/services) Boilers & heating - [New boiler installation Fixed price, warranties up to 18 yrs ](/services/boiler-installation) - [Boiler repair Same/next-day diagnostics ](/services/boiler-repair) - [Boiler servicing Annual service, manufacturer schedule ](/services/boiler-service) - [Central heating Powerflush, rads, upgrades ](/services/central-heating) Plumbing & bathrooms - [General plumbing Leaks, taps, valves, repairs ](/services/general-plumbing) - [Bathroom installations Full design & fit ](/services/bathroom-installations) - [Unvented cylinders G3 registered installations ](/services/unvented-cylinders) - [Domestic gas Cookers, hobs, pipework ](/services/domestic-gas) Renewables & commercial - [Air source heat pumps £7,500 BUS grant partner ](/services/air-source-heat-pumps) - [Underfloor heating New builds & retrofits ](/services/underfloor-heating) - [Smart heating controls Hive, tado°, Nest, Vaillant ](/services/smart-heating-controls) - [Commercial & landlords CP12, planned maintenance ](/services/commercial) Not sure what you need? Talk to a Gas Safe engineer — free, no obligation quote. [07582 870312](tel:+447582870312)[Request a quote](/contact) [View all services](/services) [Service areas](/service-areas) Rochdale borough - [Rochdale ](/service-areas/rochdale) - [Heywood ](/service-areas/heywood) - [Middleton ](/service-areas/middleton) - [Littleborough ](/service-areas/littleborough) - [Milnrow ](/service-areas/milnrow) - [Whitworth ](/service-areas/whitworth) Oldham borough - [Oldham ](/service-areas/oldham) - [Shaw ](/service-areas/shaw) - [Chadderton, Royton & Failsworth ](/service-areas/chadderton-royton-failsworth) - [Ashton-under-Lyne ](/service-areas/ashton-under-lyne) Manchester, Salford & Bury - [Manchester ](/service-areas/manchester) - [Salford ](/service-areas/salford) - [Bury ](/service-areas/bury) - [Prestwich & Whitefield ](/service-areas/prestwich-whitefield) Covering Greater Manchester Based in Rochdale — engineers on the road across the North West daily. [07582 870312](tel:+447582870312)[View all areas](/service-areas) [About](/about)[Our work](/our-work)[Reviews](/reviews)[Contact](/contact) [07582 870312](tel:+447582870312)[Request a free quote](/contact) [](tel:+447582870312) [Home](/)/ Privacy policy # Privacy policy Last updated: 1 January 2026 This page explains how Eco Plumbing & Heating Solutions Ltd ("we", "us", "our") collects, uses and protects your personal data when you contact us, request a quote, or use our website. It is written to align with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. ## Who we are Eco Plumbing & Heating Solutions Ltd is a family-run plumbing and heating company based in Rochdale and covering Greater Manchester. Gas Safe registered. You can reach us by phone on [07582 870312](tel:+447582870312) or by email at [info@ecoplumbingandheatingsolutions.co.uk](mailto:info@ecoplumbingandheatingsolutions.co.uk). For the purposes of UK data protection law, we are the data controller for personal data you provide to us. ## What we collect - **Enquiry details** — your name, phone number, email address, postcode, service required, and anything you tell us about the job. - **Job records** — quotes, invoices, certificates (e.g. Gas Safe Building Control notifications, CP12 Landlord Gas Safety Records, benchmark logbooks) and photos we take of the work carried out. - **Correspondence** — the content of calls, texts, WhatsApp messages and emails between us. - **Website usage** — standard server logs (IP address, browser type, pages visited) collected by our hosting provider for security and performance. ## How we use it - To respond to your enquiry and provide a written quote. - To arrange, carry out and invoice for the work you've asked us to do. - To issue certificates, warranties and safety notifications required by law or by the manufacturer. - To keep records for accounting, warranty and regulatory purposes. - To reply to messages, respond to complaints and improve our service. ## Our lawful bases - **Contract** — where we need your data to quote for or carry out the work you've asked us to do. - **Legal obligation** — for Gas Safe notifications, CP12 records, invoicing and tax records. - **Legitimate interests** — to run and improve our business, respond to enquiries, and keep records of the work we've done. - **Consent** — for optional marketing communications, which you can withdraw at any time. ## Who we share it with We only share your personal data with third parties where we need to, including: - Our accountants, for invoicing and tax records. - Manufacturers, for warranty registrations (e.g. ATAG) — limited to the details needed to register the product to your address. - Gas Safe Register, for Building Control notifications. - Our IT and CRM providers, who process data on our instructions under contract. We do not sell your personal data. We do not share it with third-party advertisers. ## How long we keep it We keep enquiry and job records for as long as necessary to provide the service and meet our legal obligations — typically up to seven years for accounting and warranty purposes. Marketing consents are kept until you withdraw them. ## Your rights Under UK GDPR you have the right to access, correct, delete or restrict our use of your personal data, and to object to certain processing. To exercise any of these rights, email [info@ecoplumbingandheatingsolutions.co.uk](mailto:info@ecoplumbingandheatingsolutions.co.uk). You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at [ico.org.uk](https://ico.org.uk). ## Cookies Our website uses only cookies strictly necessary for the site to function and, where enabled, basic analytics to understand which pages are being read. No advertising cookies are used. You can block cookies at any time in your browser settings. ## Security We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Access to customer data is limited to the people who need it to do their job. ## Changes to this policy We may update this policy from time to time. The version and last-updated date at the top of the page will always tell you when it last changed. ![Eco Plumbing & Heating Solutions](/assets/eco-logo-BE3Tzgb_.png) Family-run, 3rd-generation Gas Safe plumbing & heating engineers. Trusted across Greater Manchester for boilers, bathrooms, heat pumps and commercial maintenance. [](https://www.facebook.com/EcoPlumbingandHeatingSolutions/)[](https://www.instagram.com/ecoplumbingandheatingsolutions/) ### Services - [New boiler installation](/services/boiler-installation) - [Boiler repair](/services/boiler-repair) - [Boiler servicing](/services/boiler-service) - [Central heating](/services/central-heating) - [Unvented cylinders](/services/unvented-cylinders) - [General plumbing](/services/general-plumbing) - [Bathrooms](/services/bathroom-installations) - [Air source heat pumps](/services/air-source-heat-pumps) - [Underfloor heating](/services/underfloor-heating) - [Smart heating controls](/services/smart-heating-controls) - [Domestic gas](/services/domestic-gas) - [Commercial & landlords](/services/commercial) ### Service areas - [Rochdale](/service-areas/rochdale) - [Oldham](/service-areas/oldham) - [Manchester](/service-areas/manchester) - [Salford](/service-areas/salford) - [Ashton-under-Lyne](/service-areas/ashton-under-lyne) - [Bury](/service-areas/bury) - [Heywood](/service-areas/heywood) - [Middleton](/service-areas/middleton) - [Shaw](/service-areas/shaw) - [Littleborough](/service-areas/littleborough) - [Milnrow](/service-areas/milnrow) - [Whitworth](/service-areas/whitworth) - [Chadderton, Royton & Failsworth](/service-areas/chadderton-royton-failsworth) - [Prestwich & Whitefield](/service-areas/prestwich-whitefield) ### Contact - [07582 870312](tel:+447582870312) - [info@ecoplumbingandheatingsolutions.co.uk](mailto:info@ecoplumbingandheatingsolutions.co.uk) - Greater Manchester, UK - Mon–Sat · 8am–6pm - Gas Safe registered Gas Safe registered · WaterSafe approved · APHC member · ATAG approved installer · £5m public liability © 2026 Eco Plumbing & Heating Solutions Ltd. All rights reserved. [About](/about)[Reviews](/reviews)[Our work](/our-work)[Contact](/contact)[Privacy](/privacy-policy)[Terms](/terms-conditions) [WhatsApp us ](https://wa.me/447582870312?text=Hi%20Eco%20Plumbing%20%26%20Heating%2C%20I%27d%20like%20a%20quote.) [Call now](tel:+447582870312) [Free quote](/contact)